If your package arrives damaged, please keep the original box and all packing materials. Inspect all items to ensure that none have been damaged, and contact us immediately at jerico1015@163.com.We will need photos of the inside and outside of the box, the shipping label, and any damaged items.

We will do our best to resolve your issue and send out replacement items as quickly as possible. If you experience any issues with your order or believe you received a defective item, please contact us right away. DO NOT modify or alter your items, as this may affect its eligibility for return or replacement.

If your package has not arrived within the expected time frame, we will certainly help you determine what happened and find the right solution. First, we suggest double-checking that your shipping address is correct. If it is correct, please check with your neighbors or, if you live in an apartment complex, the main office, in case the package was left at an incorrect address. The next option is to reach out to your local post office location to inquire about the package. If the package is still lost, please contact us at jerico1015@163.com. We will ensure your package gets to you in the end! We ask for your patience, as this process can take time to investigate.

◁◀BACK